Delivery & Returns Policy
SHIPPING: Under normal circumstances, items ordered will be despatched the day after they have been ordered, and will be sent by a tracked service (Royal Mail or UPS). A tracking number will be emailed once the order is scheduled for despatch.
On the odd occasion where we are awaiting new stock this process may be delayed by several days, in which case we will contact you updates & estimated despatch times.
RETURNS: Because we greatly discount the actual shipping rates we charge customers, we are unable to offer a free returns service so customers are responsible the cost of returning any items to Fat Skeleton*
You have 30 days following the delivery of your order to change your mind & return it for a full item refund.
The item must of course be unworn & unused, with all original tags attached / in any original boxes & wrapped for posting. Under the 'Diminished Value' of the Distance Selling Regulations customers have a duty of care in returning items to on-line sellers which they wish to be refunded.
Any items returned with post / address labels stuck onto the manufacturers boxes will be deducted 20% Diminished Value total from their refund.
We enclose a returns slip with all orders.
*If any product you purchase from us is faulty we will happily exchange it providing it is returned wrapped, in its original packaging & with original tags in unworn / unused condition to us within 30 days and we will replace or refund your money to cover your return postage to ourselves.
REFUNDS: We will acknowledge your returned item once it is back at our warehouse, please allow 14 working days for your funds to be returned to the method of payment used in the purchase.